Night Auditor

Hyatt Hotels Corporation; California (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality company, dedicated to delivering exceptional guest experiences. This role offers the opportunity to grow your career in a supportive environment that values diversity and inclusion. As a front office team member, you will play a crucial role in ensuring guest satisfaction during the overnight shift, managing front desk operations, and providing top-notch service. With competitive wages, flexible scheduling, and travel discounts, this position is perfect for those passionate about hospitality and looking to make a difference. If you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you!

Benefits

401K matching program

Flexible scheduling

Health & wellness programs

Travel discounts

Discounts at Crescent-managed properties

Hyatt hotel discounts

Qualifications

• 1-2 years of hotel front office or Night Auditor experience.
• Strong customer service and communication skills.

Responsibilities

• Provide excellent customer service during the overnight shift.
• Manage front desk operations and handle guest requests.

Skills

Customer Service

Communication Skills

Attention to Detail

Computer Skills

Education

High School Diploma

Hospitality Management Degree

Tools

Otelier

Opera Cloud

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply committed to providing exceptional guest experiences. We value our Associates as the shining stars of our success!

We foster a work environment where you can bring your true self, celebrate your achievements, and grow your career. We offer health & wellness programs, top-tier learning and development opportunities, and travel discounts to satisfy your inner explorer. Join us where You Belong. We Care. Shine Bright.

We are seeking a dedicated team member for our Front Office team. We are committed to providing:

• Exceptional benefits for associates and their families
• 401K matching program
• Flexible scheduling to balance your personal and professional life
• Highly competitive wages
• Discounts at our Crescent-managed properties across North America and worldwide Hyatt hotel discounts

Responsibilities include:

Providing excellent customer service during the overnight shift, managing front desk and accounting operations, checking in guests, answering phones, handling reservations, responding to guest requests and emergencies, processing invoices, reconciling accounts, investigating discrepancies, maintaining accurate financial records, and assisting with forecasts and audits.

Ideal candidate:

Possesses 1-2 years of hotel front office or Night Auditor experience, attention to detail, a passion for guest service, prior Hyatt experience preferred, and strong computer, customer service, and communication skills. Knowledge of Otelier and Opera Cloud is a plus.

Our commitment to diversity:

We strive to create an inclusive environment where all associates are respected for their differences, just like our guests and owners. We promote open conversations about race, equity, diversity, and inclusion through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicants will be informed of their rights under federal employment laws. Please review the "Know Your Rights" notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Locations include:

• Hyatt Centric Waikiki Beach | Honolulu, HI
• Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach, CA

Our family is always growing. Want to stay in the know?