Night Auditor

Pacific Palms Resort; California; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a prestigious resort where you will play a vital role in ensuring guest satisfaction. As a key member of the front desk team, you will be responsible for welcoming guests, managing registrations, and assisting with various guest services. This role requires excellent multitasking abilities and a commitment to providing outstanding customer service. You'll work closely with other departments to meet guest needs and ensure a seamless experience. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity for you to shine in a rewarding career.

Qualifications

• Ability to multitask in a fast-paced environment.
• Excellent customer service skills are required.
• Preferred Night Audit or Front Desk experience.

Responsibilities

• Register guests and ensure payment methods are provided.
• Assist Night Manager with daily sales reports and audits.
• Deliver amenities and assist guests with luggage.

Skills

Multitasking

Customer Service

Microsoft Word

Microsoft Excel

Opera Hotel Operating System

Crisis Management

Communication Skills

Tools

Opera Hotel Operating System

Microsoft Windows

Job description

Welcomes all guests at registration, checkout all guests in a professional manner. Assists in accurate completion of night audit processes, report packets and daily sales report. Assists guests with valet parking and amenity delivery as needed.

Responsibilities

• Register guests in a timely manner. Ensure registration card is signed and a method of payment is provided.
• Work and communicate with other departments to meet guests needs and requests to ensure the highest level of guest service.
• Answer all telephone calls in 3 rings and utilizes proper scripted greeting.
• Maintain guest accounts by posting all charges and payments accurately.
• Process deposits and all forms of payment according to resort policy.
• Accurately assign revenue to appropriate department
• Assist the Night Manager in change of day procedures
• Assist the Night Manager in the generation of Daily Sales Report

• Ensure prompt and accurate delivery of night audit report packs

• Keep a log of all guest requests and ensure requests are completed in a timely manner.

• Deliver amenities, faxes and packages to guest rooms as directed by the Night Manager.

• Assist guests with luggage and valet parking services as directed by the Night Manager.

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

• Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports

• Protect the assets of the property.

• Follow policies and procedures in training manuals and employee handbook.

• Any and all reasonable requests of management

Qualifications

• Ability to multitask in a fast paced environment.
• Excellent customer service skills are required.
• Must understand Microsoft Windows to include: Word, Excel
• Must have good knowledge of Opera Hotel Operating System.
• Preferred Night Audit, Front Desk or Bank Teller experience.
• Excellent communication skills in English (written & spoken)
• Ability to give excellent customer service
• Ability to handle crisis situations in calm & knowledgeable manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Source: Hospitality Online