Night Auditor

Vista Host Hotels Management & Development; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Vista Host Management & Development is seeking a Night Auditor for Homewood Suites Tuscaloosa. You will balance daily revenue, perform front desk duties, and ensure accurate financial records overnight.

Ideal candidates enjoy independent night shifts, deliver exceptional guest service, and maintain strict attention to detail while handling guest requests and end-of-shift closes with accuracy. This full-time role offers competitive hourly pay, benefits, and opportunities for advancement within

Qualifications

• Night Auditor balances daily revenue and performs front desk duties.
• Strong problem-solving and attention to detail required.
• Excellent customer service and effective English communication needed.

Responsibilities

• Provide exceptional customer service during night shifts and address guest needs.
• Perform QA checks for front desk operations and verify transactions.
• Balance all credit card transactions, deposits, and nightly accounts.
• Close out the current business day and open the next day in the property system.
• Document guest requests and issues and ensure timely resolutions.
• Maintain lobby and front desk area cleanliness and organization.
• Adhere to hotel policies, cash handling procedures, and safety regulations.

Skills

Problem solving

Attention to detail

Customer service

Multitasking

English communication

Job description

POSITION TITLE: Night Auditor

REPORTS TO

Guest Service Manager / Assistant General Manager / General Manager

About Homewood Suites Tuscaloosa

The Homewood Suites Tuscaloosa, managed by Vista Host Management & Development Company, is located near the University of Alabama, providing easy access for families, alumni, and business travelers. With all-suite accommodations, a complimentary breakfast, and an outdoor pool, the hotel is perfect for extended stays in the Tuscaloosa area.

Position Summary

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

The Night Auditor role is best suited for someone who:

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

Duties And Responsibilities

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

Position Requirements

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.

The Vista Host Promise:

We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.