Night Auditor Full Time

Vista-Host-4; Austin (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health/Vision/Dental Insurance

401k

Life / STD Insurance

Employee Discounts

Paid time off

Résumé du poste

Homewood Suites by Hilton Austin TechRidge in Austin seeks a Night Auditor to balance daily revenue, assist guests, and perform front desk duties during the night shift. This role offers opportunities to grow within the Hilton family in a fast-paced, team-oriented atmosphere.

You will deliver exceptional service, handle guest requests, verify transactions, and close the day in the property management system, while maintaining a clean, welcoming lobby and front desk area.

Qualifications

• Must communicate effectively in English, written and spoken.
• Stand for extended periods.
• Lift up to 20 lbs.
• Strong attention to detail for financial transactions.
• Willingness to work night shifts, including weekends and holidays.

Responsabilités

• Provide exceptional guest service while balancing daily revenue and front desk duties at night.
• Perform front desk and QA duties during the night shift.
• Ensure compliance with hotel policies and cash handling procedures.
• Act as night manager on duty and handle guest requests.
• Balance credit card transactions and prepare deposits.
• Close and open the next day in the property management system.
• Organize end-of-shift paperwork and reports.
• Maintain lobby and front desk area cleanliness and organization.

Connaissances

Customer service

Problem solving

Attention to detail

Multitasking

English communication

Night shifts

Description du poste

POSITION TITLE

Night Auditor

REPORTS TO

Guest Service Manager / General Manager

ABOUT Homewood Suites by Hilton Austin TechRidge

At Homewood Suites by Hilton Austin Tech Ridge, we're committed to providing genuine hospitality and making every guest feel at home. Our all-suite hotel offers spacious accommodations, complimentary hot breakfast, evening socials, and thoughtful amenities designed for both business and leisure travelers.

As part of the Hilton family, we take pride in delivering exceptional guest service while fostering a positive, supportive, and team-oriented work environment. We believe in recognizing hard work, investing in our team members' growth, and creating opportunities to learn and advance within one of the world's leading hospitality brands.

If you're passionate about helping others, enjoy working in a fast-paced environment, and want to be part of a team that values hospitality, teamwork, and excellence, we'd love to meet you.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

The Night Auditor role is best suited for someone who:

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.