Night Auditor

Vista Host Hotels Management & Development; Tuscaloosa (AL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive pay

PTO benefits

Health insurance

401k plan

Life insurance

Employee discounts

EAP program

Growth opportunities

Job summary

Vista Host Hotels Management & Development is seeking a Night Auditor for Homewood Suites Tuscaloosa to balance nightly revenue, handle front desk tasks, and deliver outstanding guest service during the night shift. The ideal candidate works independently, has strong attention to detail with financial transactions, and can maintain accurate records while addressing guest requests.

This role offers competitive hourly pay, health Insurance, 401k, and opportunities for growth within Vista Host’s

Qualifications

• Must communicate effectively in English, both written and verbal.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service during overnight hours and support front desk operations.
• Balance daily revenue and expenses and verify transactions.
• Close the current business day and open the new day using the property management system.
• Address guest requests and resolve issues to ensure guest satisfaction.

Skills

English communication

Attention to detail

Customer service

Night shift independence

Job description

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

About Homewood Suites Tuscaloosa

The Homewood Suites Tuscaloosa, managed by Vista Host Management & Development Company, is located near the University of Alabama, providing easy access for families, alumni, and business travelers. With all-suite accommodations, a complimentary breakfast, and an outdoor pool, the hotel is perfect for extended stays in the Tuscaloosa area.

Position Summary

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

Duties And Responsibilities

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

Position Requirements

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.