Night Audit

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

A leading hospitality company is seeking a Night Auditor for their hotel in Birmingham, Alabama. This role involves checking guests in and providing exceptional customer service during overnight hours. Ideal candidates will possess strong attention to detail, excellent communication skills, and a desire to engage with diverse guests. The position offers a competitive compensation of $16.00 per hour and is a fantastic opportunity for career growth in the hospitality industry.

Qualifications

• High attention to detail is essential for checking guests in and processing payments.
• Excellent verbal and written communication skills to assist guests effectively.
• Strong interpersonal skills to engage with a diverse clientele.

Responsibilities

• Check guests in and out of the hotel efficiently.
• Promote special hotel programs and resolve guest issues.
• Maintain house bank and ensure night audit procedures are followed.

Skills

Attention to detail

Excellent communication skills

Customer service orientation

Ability to work overnight

Computer skills

Education

High school diploma or equivalent

Job description

Overview

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We are a People First culture committed to employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Check out this video for more information on our great company!

About Our Property

The Courtyard by Marriott Birmingham Downtown at UAB is a rewarding place to work in the historic, upscale and exciting city of Birmingham—the largest city in Alabama. Live, work and play in one of Alabama\'s premier metropolitan areas! Working at our hotel, you\'ll be centrally located in Birmingham, steps from University of Alabama Hospital via an enclosed sky bridge, and just minutes from Children\'s Hospital of Alabama. Get to know the area around our property! For cultural enrichment and entertainment, there\'s the Alabama Museum of Health Sciences and Railroad Park, Visit Vulcan Park & Museum, home to the world\'s largest cast iron statue located nearby, or spend your time off exploring Five Points South for amazing music, shops and dining. Other highlights include the Birmingham Civil Rights Institute, Barber Motorsports Park, Birmingham Museum of Art, Birmingham Zoo, Birmingham Botanical Gardens, Alabama Adventure, the Alabama Sports Hall of Fame and the Alabama Jazz Hall of Fame. And there\'s always Alabama Crimson Tide football up the road at the university\'s main campus in Tuscaloosa. The University of Alabama\'s Birmingham campus is just a half-mile away and offers the UAB Campus Recreation Center. If you\'re into outdoor sports, check out Highland Park Golf Club (a mile away) or the Robert Trent Jones Golf Trail at Oxmoor Valley (11 miles away). There are hiking trails, biking trails, mountain biking, tennis facilities, bowling alleys and a nature preserve—all within 15 miles of where you\'ll work! Our hotel is well respected for its quality of service, clean rooms, comfortable beds and a staff that is friendly, professional and keenly aware of the importance of warm hospitality from our Front Desk to our restaurant staff to Housekeeping and our back-of-the-house operations. Guests love our contemporary-styled rooms, free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, minifridges and coffeemakers. Our suites add separate living areas and microwave ovens as well. We offer a truly excellent experience—for guests and employees alike. Come join our crew and help us take our reputation for service excellence to the next level!

What You Will Have An Opportunity To Do

We are looking for highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

What are we looking for?

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.