Night Audit Specialist – Luxury Hotel

Hôtel Swexan; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Hôtel Swexan in Dallas, TX, seeks a Night Audit Agent to support daily front office operations and deliver an exceptional guest experience. The role reports to Front Office leadership and requires a professional, guest-focused approach.

Responsibilities include greeting guests, checking in and out, answering questions, coordinating with hotel departments, processing payments, and maintaining a polished, safe, and cooperative front desk. Previous luxury-hotel experience is preferred.

Qualifications

• Previous experience in Front Desk role in a luxury hotel.
• In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
• High School diploma or equivalent required
• Ability to stand for long periods of time.
• Demonstrate the ability to multi-task be detail oriented.
• An operational knowledge of Microsoft Office suite

Responsibilities

• Greet all guests, monitor and answer phones, and respond to guest needs.
• Utilize hotel systems to create and ensure seamless experiences for all guests.
• Check guests into or out of the hotel, assigning rooms according to availability or special requests.
• Coordinate guest experience with all hotel departments.
• Maintain great communication and teamwork with Front Office team and other departments within the hotel.
• Process payment and provides receipts to guests.
• Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
• Assist other departments including Concierge, PBX, Guest Relations, Room Reservations.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Other duties as assigned.

Skills

Front desk experience

Customer service

Multitasking

Attention to detail

Communication

Education

High School diploma

Tools

Microsoft Office

Job description

Hôtel Swexan in Dallas, TX, seeks a Night Audit Agent to support daily front office operations and deliver an exceptional guest experience. The role reports to Front Office leadership and requires a professional, guest-focused approach.

Responsibilities include greeting guests, checking in and out, answering questions, coordinating with hotel departments, processing payments, and maintaining a polished, safe, and cooperative front desk. Previous luxury-hotel experience is preferred.