Night Audit & Guest Services Specialist

Renaissance Saint Elm Dallas Downtown; Dallas (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Renaissance Saint Elm Dallas Downtown is seeking a night audit/front desk professional to record, process, and analyze daily closing figures. You will greet guests, register and check out, handle cash transactions, and balance a house bank with accurate daily reports.

Duties include PBX operation, taking reservations, upselling services, and ensuring guest satisfaction throughout the shift. Ideal candidates have hospitality front desk or customer service experience, basic accounting, and strong

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality front desk or guest services preferred.
• Accounting experience preferred.

Responsibilities

• Greet and assist guests during night audit and registration.
• Process check-ins and check-outs, handling guest payments.
• Maintain a house bank, balance receipts, and deposit daily.
• Answer guest inquiries politely and professionally.
• Operate PBX and relay messages as needed.
• Prepare front office for the AM shift and reset daily business.
• Complete daily reports and audits with accuracy.
• Attend trainings and follow safety and security policies.

Skills

Guest registration

Cash handling

Balance cash drawer

PBX operator

Audit procedures

Customer service

Upselling

Communication

Education

High school diploma

Tools

Windows OS

MS Office

PMS

POS

Job description

Renaissance Saint Elm Dallas Downtown is seeking a night audit/front desk professional to record, process, and analyze daily closing figures. You will greet guests, register and check out, handle cash transactions, and balance a house bank with accurate daily reports.

Duties include PBX operation, taking reservations, upselling services, and ensuring guest satisfaction throughout the shift. Ideal candidates have hospitality front desk or customer service experience, basic accounting, and strong