Night Auditor

Springhill Suites Dallas/Rockwall; Rockwall (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

SpringHill Suites Dallas Rockwall is seeking a Night Auditor to conduct all nightly audit duties while delivering friendly guest service at the front desk. Responsibilities include balancing cash, daily paperwork, and shift reports, while assisting guests with check-ins, check-outs, reservations, and inquiries about hotel services.

Additional duties involve maintaining lobby areas, coordinating with other departments for smooth operations, and completing all required night audit reports.

Responsibilities

• Proactive approach to guest safety and creating a clean, friendly environment at the front desk.
• Count cash and maintain accuracy of the cash drawer at start and end of shift.
• Check the front desk log for issues, special requests, and important notes.
• Greet, register, and assign rooms to guests, process registrations and payments.
• Prepare express checkout folios and maintain room status inventory.
• Communicate shift information to Front Office Manager and staff for smooth transitions.
• Maintain lobby and bathrooms, assist with guest questions about services, dining, and directions.
• Complete all required shift paperwork and night audit reports daily.

Job description

SpringHill Suites-Dallas
2601 Lakefront Trl
Rockwall, TX 75032, USA

SpringHill Suites-Dallas
2601 Lakefront Trl
Rockwall, TX 75032, USA

The Night Auditor is responsible for conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.