Luxury Reservations Agent | VIP Service & Upsells

Hôtel Swexan; Dallas (TX); Vor Ort; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

Hôtel Swexan in Dallas is seeking a Reservations Agent to be the first point of contact for guests, driving revenue and delivering a personalized luxury experience aligned with brand standards.

You will handle inquiries, create and modify bookings in PMS/CRS systems, promote packages, and maintain guest profiles while collaborating with Front Office, Sales, and Revenue Management teams to ensure flawless service.

Qualifikationen

• High School diploma or equivalent.
• Luxury hospitality experience is a plus.
• Excellent verbal and written English communication; bilingual is a plus.
• Ability to sit for extended periods and operate a computer.
• Availability to work evenings, weekends, and holidays as needed.

Aufgaben

• Answer inbound calls, emails, and online inquiries in a professional, guest-focused manner.
• Accurately create, modify, and cancel reservations in PMS/CRS systems.
• Promote upsells, packages, and experiences to maximize revenue.
• Communicate destination fees, policies, and hotel amenities clearly.
• Maintain detailed guest profiles and preferences.

Kenntnisse

Communication skills

English fluency

Bi-lingual

Ausbildung

High School diploma or equivalent

Tools

Opera

Jobbeschreibung

Hôtel Swexan in Dallas is seeking a Reservations Agent to be the first point of contact for guests, driving revenue and delivering a personalized luxury experience aligned with brand standards.

You will handle inquiries, create and modify bookings in PMS/CRS systems, promote packages, and maintain guest profiles while collaborating with Front Office, Sales, and Revenue Management teams to ensure flawless service.