Night Audit Part-Time

My Place Hotels of America; Independence (MO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Flexible scheduling

Direct deposit

Cross-training

Growth potential

Job summary

My Place Hotel-Independence MO is seeking a Night Auditor to serve as the on-site overnight point of contact for guests. You will handle reservations, check-ins/outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees.

You will assist guests with questions, provide local area recommendations, and complete the Night Audit Checklist while maintaining logs and keeping the front desk area tidy. A dependable, organized communicator is essential.

Qualifications

• Positive, customer-focused attitude essential for high-quality service.
• Basic computer skills required (MS Office, etc.).
• Strong written and verbal communication skills.
• Ability to multi-task and stay organized.
• Dependability and professionalism in all tasks.
• Attention to detail for financial records and guest data.

Responsibilities

• Guest Services: manage reservations, check-ins/outs, and record charges for rooms, taxes, My Store purchases, and pet fees.
• Guest Assistance: answer questions and handle concerns with knowledge of hotel, amenities, and local attractions.
• Night Audit & Paperwork: complete Night Audit Checklist, manage cash and call logs, and maintain front desk paperwork.
• Cleaning & Laundry: perform cleaning tasks, including laundry, vacuuming, dusting, and keeping areas tidy.
• Safety & Security: follow safety protocols, inspect the property, ensure exterior doors are secure.
• Learning & Growth: take on additional responsibilities and be on call as needed.

Skills

Positive attitude

Basic computer skills

Strong communication

Multi-tasking

Organizational abilities

Dependability

Attention to detail

Job description

Location: My Place Hotel-Independence MO

About The Role

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For

• Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
• Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
• Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
• Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
• Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.
• Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits

• Competitive Pay: $17.00-$18.00
• Monthly Bonus Potential
• Flexible Scheduling:5 days a week, must work weekends
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.

Salary: $17.00 - $18.00 per hour