Night Audit

My Place Hotels; Independence (MO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus potential

Flexible scheduling (weekends required

Direct deposit

Cross-training

Growth potential

Job summary

My Place Hotels in Independence, MO is seeking a Night Auditor to join our guest services team. You will handle reservations, check-ins/outs, post charges, and support guests with local information during the night shift.

The role requires you to maintain accurate logs, complete the Night Audit checklist, perform light cleaning, and ensure safety and guest satisfaction through dependable, friendly service.

Qualifications

• Positive, friendly demeanor and guest-focused attitude.
• Reliable, organized, and able to manage multiple tasks.
• Basic computer skills and ability to learn hotel systems.
• Excellent communication with guests and team members.

Responsibilities

• Assist guests with reservations, check-ins, and check-outs.
• Record charges for rooms, taxes, and incidentals according to policy.
• Answer guest questions and provide local area information.
• Complete Night Audit checklist and maintain logs and paperwork.
• Perform light cleaning duties and ensure lobby and front desk are tidy.
• Maintain safety and security protocols and report hazards.

Skills

Positive attitude

Customer-focused

Strong communication

Multi-tasking

Organizational skills

Dependability

Attention to detail

Tools

Microsoft Office

Job description

Location:

My Place Hotel- Independence MO

About the Role:

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay: $17.00-$18.00
• Monthly Bonus Potential
• Flexible Scheduling:5 days a week, must work weekends
• Direct Deposit
• Cross-Training
• Growth Potential