Guest Services Representative/Night Audit Part-Time

My Place Hotels of America; Council Bluffs (IA); On-site; USD 19,286 - 23,419; Part time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Direct Deposit

Cross-Training for other shifts

Growth Potential

Job summary

A national hotel chain is seeking a dependable Night Auditor for their Council Bluffs location. This role includes managing guest needs during night shifts, providing excellent service, and completing audit checklists. Ideal candidates should possess strong communication skills, a friendly attitude, and organizational abilities. The position offers a competitive salary of $14 – $17 per hour and flexible scheduling from 11pm to 7am, making it a great opportunity for growth in the hospitality industry.

Qualifications

• Friendly and welcoming demeanor to provide high-level guest service.
• Basic computer skills necessary for managing bookings.
• Excellent written and verbal communication skills required.
• Ability to manage multiple tasks simultaneously while maintaining professionalism.
• Reliable and consistent work ethic with attention to detail.

Responsibilities

• Provide a welcoming experience and manage guestcheck-ins and inquiries.
• Complete Night Audit Checklist and manage cash logs.
• Perform cleaning duties to maintain front desk and lobby areas.
• Ensure safety protocols are followed and inspect the property.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Dependability

Attention to detail

Job description

About The Role

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go‑to person for all guest needs during the night shift, handling everything from reservations and check‑ins to addressing guest inquiries. If you're an organized, dependable multi‑tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

Location: My Place Hotel-Council Bluffs

What You'll Do

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check‑ins, check‑outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well‑stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For

• Positive, Customer‑Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
• Basic Computer Skills:
• Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
• Multi‑Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
• Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.
• Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits

• Competitive Pay: $14‑$17
• Flexible Scheduling: 11pm‑7am
• Direct Deposit
• Cross‑Training for other shifts
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.

Salary: $14 – $17 per hour

Apply today and Make My Place Your Place!