Guest Services Representative/Night Audit Part-Time

My Place Hotels of America; Grand Rapids (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Overnights 11pm-7am

Direct deposit

Cross-training

Growth opportunities

Job summary

My Place Hotels of America in Grand Rapids is seeking a Night Auditor to manage guest services, reservations, check-ins and check-outs, and to accurately record room charges, taxes, and store purchases.

The role requires basic computer skills, strong communication, dependability, and the ability to multi-task in a friendly, professional environment, with on-call responsibilities during the overnight shift.

Qualifications

• Positive, customer-focused attitude.
• Basic computer skills (e.g., Microsoft Office).
• Strong written and verbal communication skills.
• Ability to multitask and stay organized.
• Dependable, professional and consistent.
• Attention to detail, especially with financial records.

Responsibilities

• Guest Services: handle reservations, check-ins/check-outs, and record charges accurately.
• Guest Assistance: answer questions and resolve guest concerns with knowledge of the hotel and local area.
• Night Audit & Paperwork: complete checklists, manage cash logs, call logs, and maintain logs.
• Cleaning & Laundry: perform light cleaning duties and keep areas tidy.
• Safety & Security: follow safety protocols and report hazards.
• Learning & Growth: take on additional responsibilities and be on call as needed.

Skills

Customer-focused attitude

Basic computer skills

Strong communication

Multi-tasking

Dependability

Attention to detail

Tools

Microsoft Office

Job description

About the Role

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

Location

My Place Hotel-Grand Rapids

What You'll Do

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits

• Competitive Pay: $16.00-$17.00
• Monthly Bonus Potential
• Flexible Scheduling: 11pm-7am
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.

Salary: $16.00 - $17.00 per hour