Night Audit

My Place Hotels; Council Bluffs (IA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Direct Deposit

Cross‑Training for other shifts

Growth Potential

Job summary

A hospitality organization is seeking a Night Auditor for its Council Bluffs location. In this essential role, you'll provide exceptional guest service during the night shift, handling reservations, check-ins, and guest inquiries. The ideal candidate will possess strong communication skills, multitasking abilities, and a dependable attitude. Competitive pay ranges from $14 to $17, alongside flexible scheduling opportunities. Join their team to make a positive impact in the hospitality industry while advancing your career.

Qualifications

• Possess a friendly and welcoming demeanor to serve guests effectively.
• Have strong written and verbal communication skills.
• Ability to manage multiple tasks at once.
• Reliable and professional work ethic.
• Attention to detail when handling financial records.

Responsibilities

• Provide a warm guest experience handling reservations and inquiries.
• Address guest questions and concerns about amenities and local attractions.
• Complete Night Audit Checklist and manage necessary paperwork.
• Perform cleaning duties to maintain a tidy environment.
• Adhere to safety and security protocols and inspect property.

Skills

Positive, Customer‑Focused Attitude

Basic Computer Skills

Strong Communication Skills

Multi‑Tasking & Organizational Abilities

Dependability & Professionalism

Attention to Detail

Job description

Location

My Place Hotel - Council Bluffs

About the Role

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go‑to person for all guest needs during the night shift, handling everything from reservations and check‑ins to addressing guest inquiries. If you're an organized, dependable multi‑tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do

• Guest Services – Provide a warm, welcoming experience for all guests. Handle reservations, check‑ins, check‑outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance – Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork – Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry – Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well‑stocked.
• Safety & Security – Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth – Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For

To excel in this role, you'll need a combination of technical skills and personal qualities.

Positive, Customer‑Focused Attitude

A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills

Strong Communication Skills

You’ll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi‑Tasking & Organizational Abilities

This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism

We’re looking for someone reliable, professional, and consistent in their work.

Attention to Detail

Accuracy is crucial, especially when handling financial records and guest information.

Benefits

• Competitive Pay: $14-$17
• Flexible Scheduling: 11pm-7am
• Direct Deposit
• Cross‑Training for other shifts
• Growth Potential

Ready to Join Us?

If you’re seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.

Apply today and Make My Place Your Place!