Night Auditor

Vista Host Hotels Management & Development; Bradenton (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

401k

Life/STD Insurance

Vacation/Sick/Holiday Pay

Employee Discounts

EAP program

Job summary

Vista Host Hotels Management & Development is seeking a Night Auditor in Bradenton, FL to balance daily revenue, handle front desk tasks, and ensure accurate financial records overnight.

You will deliver exceptional guest service, perform QA checks, and manage nightly deposits while maintaining security and brand standards. This role requires strong attention to detail and the ability to work independently during night hours.

Qualifications

• Must communicate effectively in English, both written and spoken.
• Stand for extended periods during shift.
• Able to lift up to 20 lbs.
• Strong attention to detail for financial transactions.
• Willingness to work night shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service to guests overnight.
• Perform front desk duties and QA checks for the night shift.
• Balance credit card transactions and prepare deposits.
• Close the current business day and open the next with the night audit system.
• Manage guest requests and resolve issues to ensure satisfaction.

Skills

Customer service

Attention to detail

Problem solving

Multitasking

Job description

Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

Position Summary

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.


• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.


• Is capable of providing excellent customer service while managing various front desk duties.


• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.


• Vacation / Sick / Bereavement / Holiday Pay.


• Health/Vision/Dental Insurance.


• 401k.


• Life / STD Insurance.


• Employee Discounts (Brand Hotels & Company Hotels).


• Free, Third-Party Employee Assistance Program (personal and professional).


• Opportunities for growth within Vista Host’s expanding portfolio.

Duties And Responsibilities

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.


• Perform quality assurance (QA) requirements for the front desk department.


• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.


• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.


• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.


• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.


• Conduct the property management night audit system, closing the current business day and opening the new day.


• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.


• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.


• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.


• Perform other duties as assigned by management to support overnight operations.

Position Requirements

• Must be able to communicate effectively in English, both written and verbally.


• Must be able to stand for extended periods.


• Must be able to lift up to 20 lbs.


• Strong attention to detail and the ability to manage financial transactions accurately.


• Willingness to work night shifts, including weekends and holidays.

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.