Night Auditor

Vista Host Inc.; Bradenton (FL); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health/ Vision/ Dental Insurance

401k

Vacation/Sick/Holiday Pay

Life/STD Insurance

Employee Discounts

EAP (Third-Party)

Growth opportunities

Zusammenfassung

Vista Host Inc. is seeking a dependable Night Auditor to manage overnight front desk duties, balance daily revenue, and ensure accurate financial records. You will deliver outstanding guest service while reconciling transactions and supporting hotel operations.

The ideal candidate thrives at night, guards cash handling procedures, and communicates clearly with guests and team members. Growth opportunities exist within Vista Host's expanding portfolio.

Qualifikationen

• Must communicate effectively in English, both written and verbal.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and financial accuracy.
• Willingness to work nights, including weekends and holidays.

Aufgaben

• Provide exceptional guest service during night shift and balance daily transactions.
• Perform QA for the front desk and ensure compliance with policies.
• Act as night manager on duty, handling guest requests and issues.
• Verify allowances, corrections, and vouchers during night shift.
• Balance credit card transactions, prepare deposits, and verify accounts.
• Run the property management night audit, closing and opening days.
• Document guest complaints and ensure timely resolution.
• Complete end-of-shift paperwork and audit packs, keep lobby tidy.

Kenntnisse

Attention to detail

Customer service

Problem solving

Front desk operations

Jobbeschreibung

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host's expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays