Overnight Front Office Leader | Night Audit Manager

Vacatia; Kissimmee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Vacatia is seeking a Night Audit Manager to lead our overnight Front Office operations at our Kissimmee resort. You will oversee the nightly audit, balance financial transactions, and prepare daily reports while supporting the Front Office team and guest services.

You'll resolve guest concerns, monitor overnight activities, and coordinate check-ins/check-outs with our PMS system, ensuring a smooth night operation and high guest satisfaction. Previous supervisory experience is required.

Qualifications

• 3+ years in Front Office or Night Audit.
• Experience in hotels, resorts or timeshares preferred.
• Supervisory or leadership experience required.
• Experience with PMS and nightly audit procedures preferred.

Responsibilities

• Oversee overnight Front Office operations and ensure service standards are followed.
• Complete and oversee the nightly audit, ensuring accurate financials.
• Research discrepancies and prepare daily financial and operational reports.
• Lead, coach, and onboard Front Office team members.
• Provide personalized guest service and resolve guest concerns professionally.
• Monitor overnight arrivals, departures, room status, and other Front Office activities.
• Assist with guest check-ins/check-outs and Front Office transactions in PMS.
• Coordinate VIP arrivals, amenities and special requests.
• Communicate with other departments to address overnight needs and share feedback.
• Promote resort amenities and local attractions to enhance the guest experience.
• Operate the courtesy shuttle and assist with overnight resort needs as required.
• Maintain accurate records and protect guest and company information.

Skills

Front Office

Night Audit

Accounting

Leadership

PMS Software

Attention to Detail

Communication

Tools

Property Management System (PMS)

Job description

Vacatia is seeking a Night Audit Manager to lead our overnight Front Office operations at our Kissimmee resort. You will oversee the nightly audit, balance financial transactions, and prepare daily reports while supporting the Front Office team and guest services.

You'll resolve guest concerns, monitor overnight activities, and coordinate check-ins/check-outs with our PMS system, ensuring a smooth night operation and high guest satisfaction. Previous supervisory experience is required.