Night Audit Lead: Front Office & Guest Experience

CP Raleigh-Emperor Blvd LLC; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance & disability options

401(k) with company match

Discounted room rates

Training and career development

Job summary

Concord Hospitality is seeking a Night Audit Supervisor to oversee nightly Front Office operations and the Night Audit team. You will be the primary contact for guests and hotel departments during overnight shifts, ensuring accurate reporting, safety, and smooth operations.

Responsibilities include supervising staff, reconciling daily work, and generating key reports for multiple departments, while addressing issues and supporting guests around the clock.

Qualifications

• Supervisory experience in front office/night audit operations.
• Strong decision-making with knowledge of hotel policies.
• Excellent oral and written communication.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Responsibilities

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Skills

Supervisory skills

Policy knowledge

Communication skills

Independent night shift work

Guest service mindset

Job description

Concord Hospitality is seeking a Night Audit Supervisor to oversee nightly Front Office operations and the Night Audit team. You will be the primary contact for guests and hotel departments during overnight shifts, ensuring accurate reporting, safety, and smooth operations.

Responsibilities include supervising staff, reconciling daily work, and generating key reports for multiple departments, while addressing issues and supporting guests around the clock.