Night Audit Lead, Front Desk Supervisor

Concord Hospitality Enterprises; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Miami is seeking a Night Audit Relief / Front Office Supervisor to oversee night accounting staff, reconcile front desk work, and produce end-of-day reports. The role includes guest check-in/out, telephone line duties, and handling incidents with follow-up documentation.

Strong policy-based decision making and communication skills are essential. We offer a comprehensive benefits package and opportunities for career advancement within Concord-managed hotels.

Qualifications

• Ability to make decisions based on set policies and procedures.
• Oral and written communications skills.
• Good telephone etiquette.

Responsibilities

• Supervise the night accounting employees; review and verify work, train, schedule, and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run Find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate service and safety issues reported during the shift; initiate investigations and recommendations.
• Write and supervise the creation of incident reports.
• Monitor investigations to timely conclusion and follow up with guests and visitors.
• Check guests in and/or out; operate/handle telephone lines; escort guests to rooms when feasible.
• Carry out any reasonable request by Management and perform additional duties as assigned.

Skills

Decision making

Communication

Telephone etiquette

Leadership

Job description

Concord Hospitality Enterprises in Miami is seeking a Night Audit Relief / Front Office Supervisor to oversee night accounting staff, reconcile front desk work, and produce end-of-day reports. The role includes guest check-in/out, telephone line duties, and handling incidents with follow-up documentation.

Strong policy-based decision making and communication skills are essential. We offer a comprehensive benefits package and opportunities for career advancement within Concord-managed hotels.