Night Audit & Front Office Supervisor

Hyatt Hotels Corporation; Miami (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401K with company match

Tuition assistance

Discounted room rates at Concord-owned

Training & development

Career advancement opportunities

Job summary

Concord in Miami, FL is seeking a Night Audit Relief / Front Office Supervisor to oversee nightly Front Office and Night Audit operations. You will act as the contact for guests and hotel departments during the graveyard shift, while handling day-time Front Office Supervisor duties.

Responsibilities include supervising night accounting staff, reconciling daily work, posting rooms, generating next-day reports, investigating incidents, and ensuring proper follow-up with guests.

Responsibilities

• Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run Find trial balance to post rooms and close day.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues.
• Write and supervise the creation of incident reports.
• Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.
• Check guests in and/or out.
• Operate/handle telephone lines.
• Escort incoming guests to their rooms when feasible.
• Additional duties as necessary and assigned.
• Carry out any reasonable request by Management that is capable of being performed.

Job description

Concord in Miami, FL is seeking a Night Audit Relief / Front Office Supervisor to oversee nightly Front Office and Night Audit operations. You will act as the contact for guests and hotel departments during the graveyard shift, while handling day-time Front Office Supervisor duties.

Responsibilities include supervising night accounting staff, reconciling daily work, posting rooms, generating next-day reports, investigating incidents, and ensuring proper follow-up with guests.