Night Audit Relief/ Front Office Supervisor

Tapestry Conshohocken; Miami (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefit package

Tuition assistance

Discounted room rates at Concord-managed hotels

Job summary

Tapestry Conshohocken is seeking a Night Audit Relief / Front Office Supervisor in Miami, FL. This on-site, full-time role involves supervising night accounting employees and ensuring smooth operations of the front desk.

Key responsibilities include training staff, reconciling daily work, and handling guest check-ins and check-outs. Ideal candidates will possess strong supervisory and communication skills, contributing to a positive guest experience and effective team management.

Qualifications

• Demonstrated supervisory skills and abilities.
• Ability to make decisions based on company policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette.

Responsibilities

• Supervise night accounting employees and conduct performance appraisals.
• Reconcile and complete all daily front desk agents' work.
• Investigate service and safety issues reported during the shift.
• Check guests in and/or out and operate telephone lines.

Skills

Supervisory skills

Decision-making abilities

Communication skills

Telephone etiquette

Job description

Position

Night Audit Relief / Front Office Supervisor

Location

Miami, FL 33131, USA

On‑site, Full‑Time, Front Office

Rate: $20 USD per hour

Responsibilities

• Supervise night accounting employees; review, verify work, train, schedule and conduct performance appraisals.
• Reconcile and complete all daily front desk agents' work.
• Create and run trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate service and safety issues reported during the shift, determine causes, suggest and implement preventive actions.
• Write and supervise creation of incident reports.
• Monitor investigations to timely conclusion and ensure appropriate follow‑up with guests and visitors, documenting all contacts.
• Check guests in and/or out, operate telephone lines, escort incoming guests to rooms when feasible.
• Carry out any reasonable requests by Management that can be performed.
• Perform additional duties as necessary and assigned.

Qualifications

• Demonstrated supervisory skills and abilities.
• Ability to make decisions based on company policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette.

Benefits

Competitive wages. Full‑time associates are eligible for a comprehensive benefit package including medical/dental/vision plans, life insurance, short‑term and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, training & development and career advancement opportunities.

Equal Opportunity Employer

We are proud to be an EEO employer (M/F/D/V). We maintain a drug‑free workplace. Equal Opportunity Employer.