Night Audit & Guest Services Specialist

Hampton Inn Fairhope-Mobile Bay; Fairhope (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Compensation: 13.50

Job summary

Hampton Inn Fairhope-Mobile Bay is seeking a Night Auditor to assist guests with overnight requests and balance accounts from the day shift. You will check in guests, handle reservations, reconcile daily transactions, and keep front desk and accounting operations running smoothly.

The role requires ability to work the night audit shift from 11:00 PM to 7:00 AM, deliver exceptional service, maintain accuracy, and collaborate with team to ensure guest satisfaction and financial integrity.

Qualifications

• Previous hotel/night audit experience preferred.
• Strong customer service and communication skills.
• Excellent grooming standards and professional appearance.
• Ability to multi-task while maintaining composure and attention to detail.
• Ability to work independently or as part of a team.

Responsibilities

• Audit, post and balance daily cashier's work for outlets.
• Ensure credit card system reconciles to daily transaction lists.
• Ensure an efficient reception experience for guests, including check in/out.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required.
• Demonstrate knowledge of hotel room categories, rates, packages and promotions.
• Follow company brand standards.
• Assist with overall cleanliness of hotel public spaces.
• Support guests and team members to maintain smooth front desk operations.

Skills

Night audit experience

Communication skills

Customer service

Grooming standards

Attention to detail

Multi-tasking

Hospitality

Teamwork

Job description

Hampton Inn Fairhope-Mobile Bay is seeking a Night Auditor to assist guests with overnight requests and balance accounts from the day shift. You will check in guests, handle reservations, reconcile daily transactions, and keep front desk and accounting operations running smoothly.

The role requires ability to work the night audit shift from 11:00 PM to 7:00 AM, deliver exceptional service, maintain accuracy, and collaborate with team to ensure guest satisfaction and financial integrity.