Night Auditor & Front Desk Specialist (PT)

A&R Group; Mobile (AL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Teladoc

Job summary

A hospitality management company in Mobile, Alabama is seeking a Night Auditor to ensure excellent guest experiences. Responsibilities include checking in/out guests, managing reservations, and performing nightly audits. Ideal candidates should maintain confidentiality and provide outstanding customer service. This role offers competitive pay and various benefits, including paid vacation and hotel discounts.

Qualifications

• Maintain confidentiality and security of proprietary company information and guest information.
• Perform a nightly audit according to brand and A&R standards.

Responsibilities

• Greet and check in arriving guests and check out departing guests.
• Provide excellent customer service to all guests.
• Make reservations for guests arriving on the same day or future dates.
• Answer incoming phone calls and respond to guest inquiries or requests.
• Perform brand-required tasks within the front desk system to process the hotel’s nightly audit.
• Register all incoming guests and ensure all pertinent information is obtained.
• Assist in other departments as needed.
• Address and resolve guest complaints in a timely manner.
• Block incoming reservations based on guest requests and room availability.
• Block arriving reservations of all groups.
• Maintain cleanliness of the back office and front desk area.
• Anticipate guest needs to provide superior guest service.

Job description

A hospitality management company in Mobile, Alabama is seeking a Night Auditor to ensure excellent guest experiences. Responsibilities include checking in/out guests, managing reservations, and performing nightly audits. Ideal candidates should maintain confidentiality and provide outstanding customer service. This role offers competitive pay and various benefits, including paid vacation and hotel discounts.