Night Audit & Guest Services Lead (Overnight)

East West Hospitality; Vail (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Training programs

Discounts at The Athletic Club Westin

Discounts at Eye Pieces

Discounts at Venture Sports

Perk Spot

Sabbatical program

Referral bonus

Employee Assistance Program

Job summary

East West Hospitality is seeking a Night Audit for The Solaris Residences in Vail, CO. This overnight role balances guest service, front desk operations, and financial accuracy in a luxury residential setting. Two weekly night shifts, with potential coverage and growth, reflect the position's responsibilities and stability.

You will reconcile nightly activity, assist guests, and support valet and arrival/departure needs while maintaining composure and accuracy in a demanding night schedule.

Qualifications

• Oversee nightly audit processes with accuracy.
• Handle late-night check-ins and guest communications.
• Provide hands-on support for overnight guest needs and safety.

Responsibilities

• Oversee nightly audit processes, reconciling guest folios, billing activity, and daily reports with precision.
• Manage late-night check-ins, early departures, and guest communications, providing seamless service and accurate information.
• Support overnight guest experience with hands-on assistance, including luggage handling and arrival/departure needs.
• Safely operate valet services and monitor property activity with professionalism.
• Maintain a strong overnight presence, staying calm during issues and shifting between front desk and operations.

Skills

Guest service

Front desk operations

Cash handling

Independence

Problem solving

Job description

East West Hospitality is seeking a Night Audit for The Solaris Residences in Vail, CO. This overnight role balances guest service, front desk operations, and financial accuracy in a luxury residential setting. Two weekly night shifts, with potential coverage and growth, reflect the position's responsibilities and stability.

You will reconcile nightly activity, assist guests, and support valet and arrival/departure needs while maintaining composure and accuracy in a demanding night schedule.