Night Audit & Guest Services Lead (Luxury Property)

East-West-Hospitality; Vail (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Gym discounts

Discounts at Eye Pieces

Discounts at Venture Sports

Perk Spot access

Sabbatical program

$500 referral bonus

Employee Assistance Program

Job summary

East West Hospitality's Solaris Residences in Vail is seeking a Night Audit to oversee the property overnight, two nights per week, balancing guest service, front desk operations, and financial accuracy in a luxury residential setting.

You’ll manage late-night check-ins, reconcile guest folios, support bell/valet, and handle guest needs with calm professionalism. Housing is not provided; benefits, training, and career growth opportunities are available.

Responsibilities

• Oversee nightly audit processes, reconciling guest folios, billing activity, and daily reports with precision.
• Manage late-night check-ins, early departures, and guest communications, providing seamless service and accurate information.
• Support overnight guest experience with hands-on assistance, including luggage handling and arrival/departure needs.
• Safely operate valet services, parking and retrieving guest vehicles in line with property standards.
• Maintain a strong overnight presence, monitoring property activity and responding calmly and professionally to guest needs, issues, and unexpected situations.

Job description

East West Hospitality's Solaris Residences in Vail is seeking a Night Audit to oversee the property overnight, two nights per week, balancing guest service, front desk operations, and financial accuracy in a luxury residential setting.

You’ll manage late-night check-ins, reconcile guest folios, support bell/valet, and handle guest needs with calm professionalism. Housing is not provided; benefits, training, and career growth opportunities are available.