Night Audit & Guest Services Lead

Paycom - ATS; Asheville (NC); On-site; USD 22,000 - 25,000; Full time

Job summary

The Night Auditor position at Crowne Plaza Asheville combines warm guest reception with precise front desk operations. You will handle check-ins and check-outs, maintain up-to-date information on services and local attractions, and resolve guest concerns to ensure satisfaction.

Strong communication and computer skills are essential, as is the ability to work evenings and weekends. A high school diploma or GED is required, with privacy and accuracy in all guest transactions emphasized.

Qualifications

• Hotel Front Desk experience a plus.
• Ability to work evenings, holidays and weekends.
• Excellent communication with guests and associates.
• Computer literate.
• High School graduate or GED equivalent.

Responsibilities

• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Prepares end of shift summaries and communications for management and other shifts.
• Makes reservations in accordance with hotel's yield management practices.
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
• May be responsible for answering and fielding all calls to the hotel, both internal and external.
• Identifies and records special billing instructions and notifies Accounting.
• Obtains appropriate approvals and signatures for guest transactions.
• Follows hotel policy on cash banks.
• Maintains confidentiality of guest information.
• Responsible for night audit process and all required reporting.

Skills

Excellent communication

Guest service

Computer literacy

Education

High School diploma or GED

Job description

The Night Auditor position at Crowne Plaza Asheville combines warm guest reception with precise front desk operations. You will handle check-ins and check-outs, maintain up-to-date information on services and local attractions, and resolve guest concerns to ensure satisfaction.

Strong communication and computer skills are essential, as is the ability to work evenings and weekends. A high school diploma or GED is required, with privacy and accuracy in all guest transactions emphasized.