Full Time Night Auditor

Hospitality America; Asheville (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, and Vision coverage

Paid vacation time

401k Retirement Plan

Top-notch training and growth

Job summary

TownePlace Suites Asheville is seeking a detailed, outgoing Night Auditor to provide exceptional guest service, check guests in and out, and balance nightly accounts in a fast-paced hotel setting.

You will collaborate with departments, process payments, update reservations, and help maintain a welcoming front desk environment while contributing to a fun, growth‑oriented team and competitive benefits.

Qualifications

• Preferred 1 year of customer service experience.
• Excellent verbal and written communication.
• Ability to work in fast-paced environment.

Responsibilities

• Check guests in and out with outstanding service.
• Respond to guest requests with urgency and empathy.
• Process payments and update guest accounts.
• Enter and update reservation information.
• Coordinate room availability with other departments.
• Maintain a clean, welcoming front desk.
• Close and balance accounts and produce reports.
• Adjust accounts as needed.

Skills

Customer service

Organizational skills

Communication skills

Detail oriented

Job description

TownePlace Suites Asheville is seeking a detailed, outgoing, customer service pro to fill our full‑time Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

What you’ll do

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Why TownePlace Suites Asheville

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Nationwide hotel employee rates at select properties.
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

Education And Experience

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Physical Demands

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Affirmative Action/Eeo Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position’s essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.