Guest Experience & Housekeeping Aide

Crowne Plaza Resort Asheville

Asheville (NC)

On-site

USD 23,000 - 25,000

Full time

14 days+

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Job summary

Crowne Plaza Resort Asheville is seeking a dedicated House Person to maintain the hotel's cleanliness and appearance and to provide guests with timely, friendly service. You will follow established policies, complete daily checklists, and assist Room Attendants with linen and supplies.

The ideal candidate has a high school diploma or equivalent, hotel or customer service experience, and is team oriented, empathetic, and organized.

Qualifications

High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
Previous hotel-related or customer service experience desired.
Must be team oriented, empathetic, friendly and show initiative.
Well organized and able to prioritize tasks.

Responsibilities

Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
Completion of all department Daily Checklists and shift reports before end of assigned shift and submission to the department manager.
Regularly check all guestroom hallways and vending areas for trash, room service trays and linen. Items must be removed and delivered to appropriate locations.
Delivery of linen and other supplies to the Room Attendants cleaning the guestrooms.
In all guest interactions associate must always be professional, accommodating, helpful and friendly.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Performs other duties as assigned.