Night Audit & Guest Experience Specialist

DKN Hotels; United States; In loco; USD 24.000 - 25.000; Tempo pieno

Descrizione del lavoro

DKN Hotels is seeking a friendly Front Desk Associate to warmly welcome guests, complete check-in and ensure a smooth arrival experience. You will manage reservations, answer inquiries, and communicate hotel policies with tact.

You will also handle check-out, process payments, balance the cash drawer, and assist guests with wake-up calls, PBX duties, and local information, delivering the 'Home Away From Home' experience.

Competenze

• Minimum of two years hotel front desk experience preferred.
• Knowledge of hotel front desk operations and procedures.
• Excellent communication and customer service skills.

Mansioni

• Greet arriving guests and complete established check-in procedures daily.
• Facilitate guest departures, balance accounts, and determine future room availability.
• Calculate and post monies, receipts, and guest charges at checkout with accuracy.
• Answer inquiries and manage reservations using reservation guidelines; communicate rates clearly.
• Maintain guest relations with timely, knowledgeable responses in person or by phone.
• Operate PBX, take wake-up calls, and assist with guest communications.
• Balance cash and credit transactions and manage personal bank per policy.
• Perform night audit final after revenues are balanced.
• Support other team members and departments to enhance overall performance.
• Deliver the DKNs "Home Away From Home" experience.

Conoscenze

English speaking

Customer service

Communication skills

Attention to detail

Formazione

Two years hotel front desk experience preferred

Descrizione del lavoro

DKN Hotels is seeking a friendly Front Desk Associate to warmly welcome guests, complete check-in and ensure a smooth arrival experience. You will manage reservations, answer inquiries, and communicate hotel policies with tact.

You will also handle check-out, process payments, balance the cash drawer, and assist guests with wake-up calls, PBX duties, and local information, delivering the 'Home Away From Home' experience.