Night Auditor

DKN Hotels; United States; On-site; USD 24,000 - 25,000; Full time

Job summary

DKN Hotels is seeking a friendly Front Desk Associate to warmly welcome guests, complete check-in and ensure a smooth arrival experience. You will manage reservations, answer inquiries, and communicate hotel policies with tact.

You will also handle check-out, process payments, balance the cash drawer, and assist guests with wake-up calls, PBX duties, and local information, delivering the 'Home Away From Home' experience.

Qualifications

• Minimum of two years hotel front desk experience preferred.
• Knowledge of hotel front desk operations and procedures.
• Excellent communication and customer service skills.

Responsibilities

• Greet arriving guests and complete established check-in procedures daily.
• Facilitate guest departures, balance accounts, and determine future room availability.
• Calculate and post monies, receipts, and guest charges at checkout with accuracy.
• Answer inquiries and manage reservations using reservation guidelines; communicate rates clearly.
• Maintain guest relations with timely, knowledgeable responses in person or by phone.
• Operate PBX, take wake-up calls, and assist with guest communications.
• Balance cash and credit transactions and manage personal bank per policy.
• Perform night audit final after revenues are balanced.
• Support other team members and departments to enhance overall performance.
• Deliver the DKNs "Home Away From Home" experience.

Skills

English speaking

Customer service

Communication skills

Attention to detail

Education

Two years hotel front desk experience preferred

Job description

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKNs reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Run night audit final after insuring all revenues are in balance nightly.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Deliver DKNs "Home Away From Home" experience
• Perform other duties as assigned, requested or deemed necessary by management.

*Management retains the discretion to add or change the duties of the position at any time. *

Supervisory Responsibility :

None

Independent Judgment Used :

Only within the guidelines established by management and to the extent of operating within the Company policies and procedures.

Working Conditions/Environment :

Front desk/lobby area. Access to entire interior and exterior of property.

Salary Range: 17.50-18

Qualifications

Knowledge/Education/Experience :

Minimum of two (2) years hotel front desk experience preferred. Knowledge of hotel front desk operations and procedures.

Skills/Abilities/Other Requirements :

English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.

Physical Requirements :

Standing for long periods of time. Walking indoors, outdoors, up and down stairs, sitting. Frequently bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Additional Comments :

• Must be aware of the importance of safety and security.
• Endeavor to be conscious of safety and security at all times.
• Living the DKN Values behaviors
• Friendly and courteous to guests and fellow team members at all times.