Night Audit & Guest Experience Specialist

Lodgco Hospitality; Raleigh (NC); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Incentive programs

And more!

Job summary

Lodgco Hospitality is seeking a Night Audit Associate for the Four Points by Sheraton Raleigh Arena to oversee overnight operations, reconcile daily transactions, and ensure accurate financial reporting while delivering a welcoming guest experience.

This role blends customer service with accounting precision in a quiet, detail‑oriented environment. Previous hotel experience a plus; flexible hours and opportunities for growth are offered.

Qualifications

• 1-2 years of hotel experience is a plus
• Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise issues and guest complaints
• Assist with preparation and maintenance of breakfast area as needed

Skills

Communication

Dependable

Time management

Leadership

Job description

Lodgco Hospitality is seeking a Night Audit Associate for the Four Points by Sheraton Raleigh Arena to oversee overnight operations, reconcile daily transactions, and ensure accurate financial reporting while delivering a welcoming guest experience.

This role blends customer service with accounting precision in a quiet, detail‑oriented environment. Previous hotel experience a plus; flexible hours and opportunities for growth are offered.