Night Audit

Four Point by Sheraton Raleigh Arena; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Incentive programs

And more!

Job summary

Four Points by Sheraton Raleigh Arena is seeking a Night Audit Associate to serve as the overnight ambassador of hospitality, reconciling daily transactions, preparing audit reports, and assisting guests with inquiries in a quiet, detail‑oriented setting.

The role blends customer service with accounting precision and requires 1–2 years of hotel experience. Responsibilities include check-ins/outs, cash handling, reporting, and maintaining smooth hotel operations.

Qualifications

• Clear communication with guests and team members.
• Reliable and customer-focused approach to hospitality.
• Strong time management and problem-solving abilities.

Responsibilities

• Register guests (check-ins/outs), assign rooms, and handle requests.
• Know hotel operations, policies and procedures.
• Know Brand operating systems and loyalty programs.
• Know rooms, amenities, and services.
• Know room rates, packages, discounts, and promotions.
• Ensure proper credit at checkout and handle late charges.
• Know cash handling and banking procedures.
• Bank out at end of shift per drop procedures.
• Email daily reports to accounting.
• Answer phones, process mail and messages.
• Assist guests with problems and resolve issues.
• Know the city and local attractions.
• Use spare time to clean and maintain areas.
• Know emergency procedures and actions.
• Inspect conference rooms and restrooms for cleanliness.
• Perform security walks of hotel.
• Investigate and address noise issues and complaints.
• Assist with breakfast area preparation and maintenance.

Skills

Verbal and written communication

Dependable and customer focus

Time management

Leadership abilities

Education

1-2 years hotel experience

Job description

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

As a Night Audit Associate at Four Points by Sheraton - Raleigh Arena, you’ll be the overnight ambassador of hospitality—ensuring smooth operations, accurate financial reporting, and a welcoming experience for late-arriving guests. This role blends customer service with accounting precision, making it ideal for detail-oriented individuals who thrive in quiet, focused environments.

JOB SUMMARY

Responsible for reconciling daily transactions, preparing audit reports, and handling guest inquiries with the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness
• Perform security walks of hotel
• Investigate and address noise issues and guest complaints
• Assist with preparation and maintenance of breakfast area as needed

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Communication both verbal and written
• Dependable and customer focus
• Time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSIBILITY

This position doesn’t manage any staff members.

BENEFITS WE OFFER

• Paid time off
• 401(k) with company match
• Incentive programs
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

WHO WE ARE

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.