Night Auditor - Full Time

Holiday Inn Express Knoxville Downtown; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is hiring for a front desk guest services role. The position involves greeting guests, processing check-ins, handling inquiries, and ensuring the front desk and lobby are clean and organized.

Prior hospitality or customer service experience is preferred, with a high standard for attention to detail and guest satisfaction. The role requires a High School diploma or GED, with opportunities for career growth within the company.

Qualifications

• High School diploma or GED required.
• Previous hospitality or customer service experience preferred.
• Customer service experience required.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers.
• Accurately complete night audit procedures.
• Accurately complete remaining nightly arrivals in accordance to hotel policy and service standards.
• Explain and provide promotional items to each guest checking in.
• Explain hotel amenities to guests and respond to inquiries or complaints.
• Cover other areas of the hotel as needed.

Skills

Customer service

Attention to detail

Organized

Education

High School diploma/GED

Job description

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Accurately complete night audit procedures
• Accurately complete remaining nightly arrivals in accordance to hotel policy and service standards
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Responds promptly to any guest inquiries or complaints
• Covers other areas of hotel as needed
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk and lobby; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Education/Experience

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.