Night Audit & Guest Experience Leader

BOTTLEWORKS HOTEL OPERATIONS LLC; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Bottleworks Hotel in Indianapolis seeks a dedicated Night Manager to oversee Night Audit and overnight Bell/Valet operations, acting as Manager on Duty when needed. The role focuses on safeguarding hotel interests and ensuring guest satisfaction during overnight hours.

Responsibilities include leading the Night Audit team, balancing revenue and expenses, and coordinating with departments to maintain service standards. Requires hospitality experience and strong supervisory skills.

Qualifications

• Education: High school or equivalent education required.
• Experience and/or Training: The ability to handle cash as well as confidential information. Minimum of one year hospitality experience and/or supervisory experience.
• Language Skills: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Ability to read/write reports and business correspondence. Ability to effectively communicate to managers and other employees of the organization.
• Mathematical Skills: Must possess basic computational ability.
• Technology/Equipment: Requires the ability to operate various office equipment to include a computer, calculator, copier, scanner, and fax. Requires a working knowledge and proficiency in Microsoft Office including Word, Excel, and Outlook.

Responsibilities

• Act as liaison between the General Manager, Director of Rooms, Guest Services Manager and Night Audit Team.
• Oversee Night Audit and overnight Bell/Valet operations, acting as Manager on Duty when senior managers are unavailable.
• Maintain and reconcile revenue and expense transactions, and manage vendor charges.
• Ensure guests are treated with efficiency and courtesy and standards are applied.
• Train and supervise Night Audit team and administer policy compliance.
• Communicate with other hotel departments to improve guest satisfaction during overnight shifts.
• Provide orientation of rules and procedures and oversee staff training.
• Make employment and termination recommendations as appropriate.
• Maintain neat and professional appearance.
• Other duties as assigned.

Skills

Cash handling

Hospitality experience

Supervisory experience

Communication skills

Education

High school diploma or equivalent

Bachelor’s Degree in Hospitality or related field

Tools

Microsoft Office

Job description

Bottleworks Hotel in Indianapolis seeks a dedicated Night Manager to oversee Night Audit and overnight Bell/Valet operations, acting as Manager on Duty when needed. The role focuses on safeguarding hotel interests and ensuring guest satisfaction during overnight hours.

Responsibilities include leading the Night Audit team, balancing revenue and expenses, and coordinating with departments to maintain service standards. Requires hospitality experience and strong supervisory skills.