Boutique Hotel Night Auditor|Front Desk & Guest Experience

Geronimo Hospitality Group; Indianapolis (IN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Night Auditor for Bottleworks Hotel in Indianapolis to balance daily revenue and expenses, oversee front desk operations, and ensure every guest check-in and check-out is smooth and welcoming.

You will handle guest requests with courtesy, manage cash and postings, and contribute to the guest experience by upholding our high service standards. This role fits a proactive team member who thrives in a fast-paced hotel environment.

Qualifications

• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.

Responsibilities

• Greets every guest that is encountered.
• Assist and accommodate all guest needs within your capabilities.
• Posting of room charges, taxes and all other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verifies all account posting and balances.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operation for management. Completes proper filing and reporting of statistics.
• Understands principles of auditing, balancing and closing out accounts.
• Knows how to operate property management system and other front office equipment.
• Understands and knows how to perform check-in and check-out procedures.
• Handles and resolves guest complaints.
• Uses proper mail, package and message handling procedures.
• Demonstrates good communication skills.
• Uses proper telephone etiquette.
• Writes legibly. Sends and receives faxes and copies.
• Performs Manager on Duty functions.

Skills

Communication

Professionalism

Conflict resolution

Education

High school diploma

Job description

Geronimo Hospitality Group is seeking a Night Auditor for Bottleworks Hotel in Indianapolis to balance daily revenue and expenses, oversee front desk operations, and ensure every guest check-in and check-out is smooth and welcoming.

You will handle guest requests with courtesy, manage cash and postings, and contribute to the guest experience by upholding our high service standards. This role fits a proactive team member who thrives in a fast-paced hotel environment.