Night Audit & Guest Experience Lead

Concord Hospitality Enterprises; Washington (Washington County); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision plans

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training and career advancement

Job summary

Concord Hospitality Enterprises is seeking a dependable Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, balance daily revenue, and ensure a safe, smooth night audit process. The role requires independence, attention to detail, and a proactive approach.

Join Concord and contribute to a friendly, professional environment with opportunities for growth and ongoing training.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with AM breakfast setup if needed.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Front desk experience

Attention to detail

Independent work

Customer service

Job description

Concord Hospitality Enterprises is seeking a dependable Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, balance daily revenue, and ensure a safe, smooth night audit process. The role requires independence, attention to detail, and a proactive approach.

Join Concord and contribute to a friendly, professional environment with opportunities for growth and ongoing training.