Night Audit & Guest Experience Lead

Destination by Hyatt; Stowe (VT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits - after 30 days

Winter- Ski Pass to Stowe Mountain

Summer- Golf Membership to Stowe CC

Complimentary and discounted stays at/

Onsite Fitness Membership

Employee discounts at Spa & Restaurant

401(k) Matching

Job summary

Spruce Peak at Stowe Resort is seeking an Overnight Manager to lead all hotel operations during the overnight hours, ensuring guest satisfaction, security, and financial accuracy. You will supervise the Night Audit team and serve as the on-duty leader, coordinating with daytime leadership for seamless service.

The role requires strong hotel operations knowledge, supervisory experience, and the ability to respond quickly to emergencies while maintaining high standards and confidentiality.

Qualifications

• 2+ years of Front Office/Night Audit or hotel operations experience.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service, and hospitality financial procedures.
• Experience with property management systems and reporting software.

Responsibilities

• Serve as the Manager on Duty during overnight hours.
• Provide exceptional service to guests, owners, and visitors, handling inquiries, requests, and concerns professionally and efficiently.
• Resolve guest complaints and service recovery opportunities with sound judgment and appropriate follow-up.
• Respond to emergency situations and guest incidents in accordance with property policies and procedures.
• Ensure all guest arrivals, departures, and special requests are properly managed during overnight operations.
• Oversee Front Desk and Night Audit operations during overnight shifts.
• Complete and oversee the nightly audit process, ensuring all audit procedures are completed accurately and on schedule.

Skills

Front Office

Night Audit

Hotel Operations

Supervisory Experience

Microsoft Office

PMS & Reporting

Tools

Opera PMS

Reporting Software

Job description

Spruce Peak at Stowe Resort is seeking an Overnight Manager to lead all hotel operations during the overnight hours, ensuring guest satisfaction, security, and financial accuracy. You will supervise the Night Audit team and serve as the on-duty leader, coordinating with daytime leadership for seamless service.

The role requires strong hotel operations knowledge, supervisory experience, and the ability to respond quickly to emergencies while maintaining high standards and confidentiality.