Overnight Manager

Destination by Hyatt; Stowe (VT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits - after 30 days

Winter- Ski Pass to Stowe Mountain

Summer- Golf Membership to Stowe CC

Complimentary and discounted stays at/

Onsite Fitness Membership

Employee discounts at Spa & Restaurant

401(k) Matching

Job summary

Spruce Peak at Stowe Resort is seeking an Overnight Manager to lead all hotel operations during the overnight hours, ensuring guest satisfaction, security, and financial accuracy. You will supervise the Night Audit team and serve as the on-duty leader, coordinating with daytime leadership for seamless service.

The role requires strong hotel operations knowledge, supervisory experience, and the ability to respond quickly to emergencies while maintaining high standards and confidentiality.

Qualifications

• 2+ years of Front Office/Night Audit or hotel operations experience.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service, and hospitality financial procedures.
• Experience with property management systems and reporting software.

Responsibilities

• Serve as the Manager on Duty during overnight hours.
• Provide exceptional service to guests, owners, and visitors, handling inquiries, requests, and concerns professionally and efficiently.
• Resolve guest complaints and service recovery opportunities with sound judgment and appropriate follow-up.
• Respond to emergency situations and guest incidents in accordance with property policies and procedures.
• Ensure all guest arrivals, departures, and special requests are properly managed during overnight operations.
• Oversee Front Desk and Night Audit operations during overnight shifts.
• Complete and oversee the nightly audit process, ensuring all audit procedures are completed accurately and on schedule.

Skills

Front Office

Night Audit

Hotel Operations

Supervisory Experience

Microsoft Office

PMS & Reporting

Tools

Opera PMS

Reporting Software

Job description

Organization- Spruce Peak

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

The Overnight Manager is responsible for overseeing all hotel operations during the overnight hours while ensuring exceptional guest service, security, financial accuracy, and operational excellence. This position serves as the primary manager on duty overnight and is responsible for supervising the Night Audit team, supporting guests and associates, resolving operational issues, and ensuring all daily financial and system processes are completed accurately. The Overnight Manager acts as a key liaison between overnight operations and daytime leadership teams, ensuring seamless communication and continuity of service for guests, owners, and associates.

Essential Functions/Responsibilities

• Serve as the Manager on Duty during overnight hours.
• Provide exceptional service to guests, owners, and visitors, handling inquiries, requests, and concerns professionally and efficiently.
• Resolve guest complaints and service recovery opportunities with sound judgment and appropriate follow-up.
• Respond to emergency situations and guest incidents in accordance with property policies and procedures.
• Ensure all guest arrivals, departures, and special requests are properly managed during overnight operations.
• Oversee Front Desk and Night Audit operations during overnight shifts.
• Complete and oversee the nightly audit process, ensuring all audit procedures are completed accurately and on schedule.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed)

• Paid Time Off
• Health Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Rate: $31.00 an hour

Qualifications

• Minimum of 2 years of Front Office, Night Audit, or hotel operations experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service, and hospitality financial procedures.
• Experience with property management systems and reporting software.
• Ability to work independently and make sound decisions without direct supervision.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to navigate all areas of the resort, including stairways and outdoor environments.
• Ability to respond quickly in emergency situations.

We welcome you:

Unsure if you check every box, but feeling inspired to enhance your career?

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.