Night Audit & Guest Experience Lead

Harmony Hospitality, Inc.; Norfolk (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Harmony Hospitality, Inc. seeks a Night Auditor to maintain accurate daily financial records and perform guest service duties as needed. The role requires professional interaction with guests and staff, and adherence to brand standards.

This position includes preparing daily income reports, inventory checks, investigating complaints, and ensuring service levels meet franchise requirements. One year of related experience is preferred, and the ideal candidate can work flexible weekends and

Qualifications

• One year experience in related field preferred.
• Prior experience as a Night Auditor preferred.

Responsibilities

• Inventories stock to ensure adequate supplies.
• Investigate complaints and takes corrective action.
• Prepare any reports concerning daily income and statistics.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
• Provides service in a highly professional manner at all times.
• Check periodically each day on any and all special project work.
• Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe work conditions/practices and safety/security violations in accordance with company policy.

Skills

English communication

Computer skills

Guest interaction

Multitasking

Professionalism

Problem solving

Data interpretation

Flexible schedule

Teamwork

Willingness to learn

Job description

Harmony Hospitality, Inc. seeks a Night Auditor to maintain accurate daily financial records and perform guest service duties as needed. The role requires professional interaction with guests and staff, and adherence to brand standards.

This position includes preparing daily income reports, inventory checks, investigating complaints, and ensuring service levels meet franchise requirements. One year of related experience is preferred, and the ideal candidate can work flexible weekends and