Night Audit - Front Desk Agent

Rayland Hotel; The Dalles (OR); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, Dental, Vision (eligible)

Descrizione del lavoro

Rayland Hotel in The Dalles is seeking a detail-oriented Night Audit Front Desk Team member to oversee nightly hotel operations from 11P to 7A. You will reconcile transactions, prepare reports, and ensure guest satisfaction while supporting check-ins and check-outs as needed.

The role requires strong communication, basic accounting knowledge, and the ability to handle high-stress situations with composure. Candidates should be able to work overnight and stay vigilant for security and operational

Competenze

• Previous experience in a similar role preferred.
• Detail oriented and able to review reports for errors.
• Proficiency in Microsoft Excel and other accounting software.
• Excellent communication and customer service skills.

Mansioni

• Provide excellent guest service to guests throughout the night.
• Oversee the hotel's transition from one day to the next.
• Conduct nightly audits of the hotel's financial transactions.
• Prepare and distribute daily reports to management.
• Ensure accuracy of guest accounts and resolve discrepancies.
• Assist with guest check-ins and check-outs as needed.
• Respond to guest inquiries and resolve issues during the night.
• Update room status for operational and security reasons.
• Incident management and de-escalation per company procedures.
• Troubleshoot IT/system issues with basic technical aptitude.

Conoscenze

Guest service

Attention to detail

Microsoft Excel

Communication skills

Independent work

Formazione

High school diploma or equivalent

Strumenti

Accounting software

Descrizione del lavoro

We are seeking a detail-oriented and reliable individual to join our team as a Night Audit Front Desk Team at the Rayland Hotel in The Dalles. The primary responsibility of this role is to oversee the nightly operations of the hotel, including reconciling daily transactions, preparing reports, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, be proficient in basic accounting principles, and have a strong attention to detail. More importantly be able to work overnight, 11P - 7A.

Key Responsibilities:

• Provide excellent guest service to guests throughout the night
• Oversee the hotel's transition from one day to the next
• Conducting nightly audits of the hotel's financial transactions
• Preparing and distributing daily reports to management
• Ensuring accuracy of guest accounts and resolving any discrepancies
• Assisting with guest check-ins and check-outs as needed
• Responding to guest inquiries and resolving any issues that may arise during the night
• Updating the status of rooms for both operational and security reasons
• Incident Management and De-escalation—Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
• Troubleshoot issues that occur with IT systems, the Internet, or Software. While a night auditor doesn’t need IT experience, they may be required to have a technical aptitude to resolve concerns.

Qualifications:

• Previous experience in a similar role preferred
• Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus
• Detail oriented and able to review reports for errors in process or mistake
• Proficiency in Microsoft Excel and other accounting software
• Excellent communication and customer service skills
• Confident in dealing with potentially stressful situations and managing through to the end
• Ability to work independently and prioritize tasks effectively
• Able to work overnight shifts
• Paid time off
• Medical, Dental, Vision (eligible per company policy)