Night Audit & Front Desk Specialist

ARK; Portland (OR); On-site; USD 25,000 - 26,000; Full time

Job summary

ARK in Portland, OR is seeking a night auditor to join our growing hospitality team. You will verify and reconcile financial records, handle guest inquiries, and support front desk operations during overnight hours.

The role emphasizes accuracy, strong communication, and excellent customer service. Training and tools are provided; prior night audit or front desk experience is a plus, but not required.

Qualifications

• Must be computer proficient; knowledge of accounting or reservation software a bonus.
• High school diploma or equivalent required; some college preferred.
• Excellent communication and customer service skills are required.
• Previous hotel front desk or night audit experience is preferred, but not required.
• Flexible overnight hours are required.

Responsibilities

• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
• Make sure every hotel guest has a pleasant stay.
• Perform additional bookkeeping, administrative, and accounting procedures as required.

Skills

Communication

Customer service

Computer literacy

Education

High school diploma or equivalent

Some college preferred

Tools

Accounting software

Reservation software

Job description

ARK in Portland, OR is seeking a night auditor to join our growing hospitality team. You will verify and reconcile financial records, handle guest inquiries, and support front desk operations during overnight hours.

The role emphasizes accuracy, strong communication, and excellent customer service. Training and tools are provided; prior night audit or front desk experience is a plus, but not required.