Night Audit & Front Desk Guest Service Pro

RRI West; Hilton Head Island (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee-Paid Life Insurance

Pet Insurance

Paid Time Off (PTO)

401(k) with Employer Match

Career Growth Opportunities

Digital Tipping Program

Job summary

RRI West Management, LLC is seeking a friendly, dependable Front Desk Night Audit / GSR to join Red Roof Inn Hilton Head Island. This full-time role covers 11pm–7am, 5 days per week, including holidays. Starting pay is $18.00/hour, with biweekly pay and a benefits package.

The ideal candidate will have at least 1 year of customer service experience, preferably in a hotel front desk, plus strong communication and teamwork skills. Reliability and professional presentation are essential.

Qualifications

• At least 1 year of customer service experience required.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.
• Attention to detail when handling reservations, payments, and guest information.

Responsibilities

• Welcome guests and assist with check-in, check-out, wake-up calls, courtesy calls, and guest requests.
• Respond to guest questions, address concerns, and help resolve issues professionally.
• Process reservation requests and make adjustments to existing reservations as needed.
• Use the front desk computer system to complete transactions, maintain accurate records, and run reports.
• Communicate with housekeeping to coordinate room availability and accommodate guest needs.
• Work closely with hotel management and fellow team members to deliver an excellent guest experience.
• Help maintain a welcoming, friendly, and professional environment for everyone who walks through our doors.

Skills

Customer service

Communication

Teamwork

Dependability

Attention to detail

Punctuality

Hospitality

Job description

RRI West Management, LLC is seeking a friendly, dependable Front Desk Night Audit / GSR to join Red Roof Inn Hilton Head Island. This full-time role covers 11pm–7am, 5 days per week, including holidays. Starting pay is $18.00/hour, with biweekly pay and a benefits package.

The ideal candidate will have at least 1 year of customer service experience, preferably in a hotel front desk, plus strong communication and teamwork skills. Reliability and professional presentation are essential.