Night Auditor & Front Desk Guest Experience

Red Roof Inn; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Red Roof Inn is seeking a Hotel Night Auditor to join our team. You will assist guests, manage reservations, and ensure accurate nightly records while maintaining a friendly guest experience.

The role requires strong communication, organizational skills, and the ability to handle inquiries and issues with professionalism. This on-site position supports overnight operations in a fast-paced hotel environment.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk service

Rapport building

Written and verbal communication

Job description

Red Roof Inn is seeking a Hotel Night Auditor to join our team. You will assist guests, manage reservations, and ensure accurate nightly records while maintaining a friendly guest experience.

The role requires strong communication, organizational skills, and the ability to handle inquiries and issues with professionalism. This on-site position supports overnight operations in a fast-paced hotel environment.