Night Audit Front Desk Agent (part time) - EVEN Hotel Alpharetta

IHG Hotels; Georgia; Sur place; USD 22 000 - 25 000; Plein temps

Résumé du poste

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests, manage bookings, and handle transactions in a guest-centric, fast-paced environment. The role emphasizes upselling opportunities, local knowledge sharing, and proactive problem solving to ensure memorable stays across our properties.

The ideal candidate will have strong communication skills, basic computer proficiency, and flexibility for night, weekend, and holiday shifts, with a preference for candidates who can lift up to 50

Qualifications

• High school diploma or equivalent.
• One year of front desk or guest service experience.
• Strong communication and problem-solving skills.
• Basic maths and computer literacy.
• Flexibility for night, weekend and holiday shifts.
• Ability to lift up to 50 lbs (23 kg).
• A college or university degree would be a bonus, but not essential.

Responsabilités

• Welcome guests and set a warm first impression.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage guest bookings and upsell opportunities.
• Handle cash and credit transactions.
• Check guests in and out, issue keys and manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Assist guests with local knowledge and escalate issues to management when needed.
• Follow safety procedures and wear required gear.
• Maintain professional appearance as a brand ambassador.
• Know the day's events and assist colleagues as needed.

Connaissances

Communication

Problem Solving

Multilingual

Tech Savvy

Flexibility

Education

Experience

Physical Strength

Formation

High School Diploma

College Degree (bonus)

Description du poste

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

The rate of pay for this role is $15.50 per hour plus $1 shift differential

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.