Night Audit Front Desk Agent (part time) - EVEN Hotel Alpharetta

InterContinental Hotels Group; Alpharetta (GA); Presencial; USD 18.000 - 25.000; Jornada completa

Descripción de la vacante

InterContinental Hotels Group in Alpharetta, GA is seeking a Front Desk Agent to warmly welcome guests, handle bookings, and process payments while providing local insights to ensure a friction-free stay.

The role requires flexibility for night, weekend and holiday shifts; prior front desk or guest service experience is preferred. A high school diploma is a bonus but not essential.

Formación

• Requires excellent communication with guests, ability to resolve issues quickly.
• Basic math, reading and computer skills with a guest-service mindset.
• Flexibility to work night, weekend and holiday shifts.

Responsabilidades

• Welcome guests warmly and initiate a memorable experience.
• Acknowledge rewards members and returning guests.
• Take and manage bookings, upsell where appropriate.
• Handle cash and card transactions accurately.
• Check guests in/out, issue keys, and manage deposits.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear required gear.
• Maintain a professional appearance as a brand ambassador.
• Stay informed about daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Conocimientos

Communication skills

Problem-solving

Fluency in local language

Tech literacy

Flexibility

Education – HS diploma

Front desk experience

Physical strength

Educación

High school diploma or equivalent

College degree (bonus)

Descripción del empleo

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

The rate of pay for this role is $15.50 per hour plus $1 shift differential

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.