Part Time - Overnight - Front Desk Agent - MFWSA

IHG Hotels; New Mexico; On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Job summary

IHG Hotels is seeking a Night Front Desk Agent to manage check-ins/check-outs, guest requests, and payments between 11 PM and 7 AM, balancing daily transactions and preparing reports for management.

The role also includes occasional laundry duties, supporting safety procedures, and acting as a friendly brand ambassador to ensure guests feel at home at every stay. Previous experience in front desk or guest services is preferred, with strong communication, problem solving, and computer literacy.

Qualifications

• Shift runs 24/7 operations with varying schedules including weekends and holidays.
• Must communicate clearly with guests and colleagues; resolve issues professionally.
• Fluency in the local language is preferred; additional languages are a plus but not required.
• Proficient reading, writing, basic math, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• A high school diploma or equivalent is required; college degree is a bonus.
• Experience in front desk or guest services is preferred (1 year+).
• Physical ability to lift, push, and pull up to 50 lbs when needed.

Responsibilities

• Check-in/check-out guests promptly and professionally.
• Process all payments per procedures and balance daily transactions.
• Prepare financial and operational reports for management.
• Handle guest requests and inquiries, including local information and directions.
• Assist with laundry duties as needed.
• Maintain safety by following procedures and reporting incidents.

Skills

Communication skills

Problem solving

Local language fluency

Tech literacy

Flexibility

High school diploma

Front desk experience

Lifting up to 50 lbs

Education

High School Diploma

College degree bonus

Tools

POS systems

Computers

Microsoft Office

Job description

Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.

Your Day to Day -

This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day's schedule.

Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You -

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.

Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally, you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $17.63 to $19.94. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.