Night Audit

Hyatt Place Titusville; Titusville (FL); Vor Ort; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

401K Investment

Referral Bonus

Development Plan

Internal Promotions

Medical/Dental/Vision/Benefits

Travel Discounts

Zusammenfassung

Hyatt Place Titusville is seeking a dedicated Night Auditor for overnight shifts at our Titusville hotel. The role involves performing audit duties, processing guest check-ins/outs, and handling payments with accuracy and courtesy.

Experience with audit functions is preferred but not required; responsibilities include acting as Manager On Duty during audits and delivering excellent guest service while maintaining hotel policies.

Qualifikationen

• Must have high school diploma or equivalent.
• Excellent math and reasoning skills.
• Ability to deal with intoxicated guests.
• Organize work with independent judgment.
• Honesty and dependable with a positive attitude.

Aufgaben

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services and local attractions to increase guest satisfaction.
• Resolves minor guest complaints; informs supervisor of major problems or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts charges; completes cashier’s report and deposits.

Kenntnisse

Math skills

Reasoning

Customer service

Attention to detail

Independent judgment

Honesty

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Details: Job Location: Hyatt Place Titusville - Titusville, FL 32780, Salary Range: $15.00 - $17.00 Hourly, Job Shift: Overnight, Job Category: Hospitality - Hotel, COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

We are pleased to share the benefit options that we offer:

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Night Auditor performs night auditor functions according to hotel policies and procedures. Audit experience is preferred, but not required. Able to perform Manager On Duty responsibilities during audit shift. Job requirements include high school diploma or equivalent. Excellent math and reasoning skills. Must be able to deal with intoxicated guests. Ability to organize work, using independent judgment to perform tasks, honesty, dependable with a positive attitude. Physical requirements include standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs., walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity.
• Reconcile room rates charged.
• Reconcile all revenues to Property Management System.
• Performs night audit functions in Property Management System.