Night Audit

BBL Hospitality; Lenox (MA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan Opportunit­

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary Ben

FSA and HSA Account options available

Associate Travel Program Discounts

Job summary

BBL Hospitality in Lenox, MA is seeking a part-time hotel front desk associate for an overnight shift. The role includes guest check-in/check-out, upselling, and handling payments, while promoting hotel services and local attractions.

The position requires strong math skills, the ability to manage guest requests, and a focus on accuracy in cashiering and revenue reconciliation. Weekend availability may be required.

Qualifications

• High school diploma or equivalent required.
• Excellent math and reasoning skills.
• Ability to deal with intoxicated guests and maintain composure.
• Strong organizational and multitasking abilities.

Responsibilities

• Registers guests and upsells to maximize room rates during check-in.
• Checks guests out and processes payments per policy.
• Responds to requests, promotes hotel services, and offers local directions.
• Resolves minor complaints and flags major issues to supervisors.
• Books reservations or coordinates with the reservation center.
• Performs night audit tasks in the property management system.
• Handles cashiering, deposits, and revenue reconciliation.

Skills

Excellent math and reasoning skills

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Element Lenox Berkshires - Lenox, MA 01240, Position Type: Part Time, Salary Range: $18.00 - $19.00 Hourly, Job Shift: Overnight, Job Category: Hospitality - Hotel, COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Duties

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity.
• Reconcile room rates charged.
• Reconcile all revenues to Property Management System.
• Performs night audit functions in Property Management System.

Requirements

Job requirements include high school diploma or equivalent. Excellent math and reasoning skills. Must be able to deal with intoxicated guests. Ability to organize work, using independent judgment to perform tasks, honesty, dependable with a positive attitude. Physical requirements include standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs., walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.