Night Audit

myplace; Grand Rapids (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Monthly Bonus Potential

Flexible Scheduling 11pm-7am

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel Grand Rapids is seeking a Night Auditor to serve as the night-time guest services anchor. You will handle reservations, check-ins/check-outs, maintain accurate records, and assist guests with local information while upholding hotel policies.

You will manage the Night Audit checklist, cash logs, and front desk notes, while ensuring safety, cleanliness, and a welcoming environment during the overnight shift. A detail-oriented, dependable communicator will thrive here.

Qualifications

• Positive, customer-focused attitude is essential.
• Basic computer skills (Microsoft Office) required.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.
• Reliable, professional, and consistent in performance.
• Accuracy is crucial for financial records and guest info.

Responsibilities

• Guest Services: handle reservations, check-ins/outs, record charges per policy.
• Guest Assistance: answer questions, address concerns, know local area and attractions.
• Night Audit & Paperwork: complete audit checklist, manage cash logs and logs; review logs from prior shift.
• Cleaning & Laundry: perform light cleaning and ensure lobby and front desk areas are tidy.
• Safety & Security: follow protocols, inspect property and report hazards.
• Learning & Growth: take on additional responsibilities and be on call as needed.

Skills

Positive attitude

Basic computer skills

Strong communication

Multi-tasking

Dependability

Attention to detail

Job description

Location: My Place Hotel-Grand Rapids

About the Role:

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay: $16.00-$17.00
• Monthly Bonus Potential
• Flexible Scheduling: 11pm-7am
• Direct Deposit
• Cross-Training
• Growth Potential